FAQs for Members
General FAQs
A. The SB/A CoOp uses the PHCS Network.
Remember, to utilize your benefit plan, verify your Providers and their facilities are contracted in your specific network.
A. The SB/A Freedom Protect Plan utilizes the First Health PPO Network for medical services. First Health PPO is wholly owned by Aetna.
- Offers extensive patient access to network providers
- Offers competitive or lowest actual dollar pricing – not stated discounts
- Excludes or minimizes contract language default pricing
- Utilizes best in class providers based on treatment outcomes
Telehealth: 24 Hr Virtual Clinic allows you to reach a US licensed board certified physician.
- Physicians will triage the patient, diagnose, and offer a personalized treatment plan
- Physicians can prescribe medications which can be purchased at a member pharmacy
The SB/A Freedom Protect Plan utilizes ProCare Rx for prescription and pharmacy needs.
- ProCare Rx is a full-service Pharmacy Benefit Manager (PBM)
- Over 70,000+ pharmacies in the national network
- Value based low net cost formulary with trends below national growth rates for the last 10 years
- USA based customer service representatives 24/7/365
The SB/A Freedom Protect Plan utilizes the Careington Discount Dental Plan. Careington is one of the most recognized professional dental networks in the nation. Careington works with 62,000+ participating dentists.
- Save 20% to 60% on most dental procedures
- Not insurance. Discount plans can be used continuously with no capped services.
- Highly selective credentialing standards
- Members may visit any participating dentist in the network at any time
- Membership extends to all members of the family, throughout all 50 states
A. Free Market Administrators, your plan administrator, will provide you with a medical identification card (ID card) that will include important member and plan information.
As a member, you will present your Medical ID card to a health care provider and pharmacist as you would with any other health care coverage ID card. The provider will verify for membership eligibility and provide your service. The provider will process the claim directly with the plan administrator. Most of the time you will not pay anything at point of service. Some providers on some services may request a portion of your share of the co-insurance.
If you are choosing to utilize your $20.00 co-payment benefit, remember to mention the co-payment for limited services at your provider.
If you are intending to use your Affordable Care Act (ACA) coverage, you must verify as such and that your provider will submit the proper CPT codes. Failure to do so will result in your billing submission to reflect your regular zero deductible 50/50 co-insurance amounts due.
Remember to verify your provider is in First Health network.
A. Free Market Administrators (FMA) was created with over 100 years of experience health care at the Senior Executive Level. We are committed to creating value for our broad client base of both fully insured major medical and self-funded clients. FMA continues to be a critical measure for which we have maintained the highest performance standards within the industry. FMA remains focused on not only exceeding the highest ethical standards in the industry, while upholding the utmost integrity for our clients, but also redefining the way our clients look at the world of health care benefits.
A. One factor is The SB/A Freedom Protect Plans reside inside of the Small Business Agency CoOp non-profit corporation. Secondly, there are coverage caps and by purchasing only the amount of care you might anticipate over the year, you can save a lot on your health care coverage.
A. Enrollees evaluate the plans and select a coverage limit or “cap”. This cap represents the upper limit of care provided. Supplemental benefits or catastrophic plans may be added for additional coverage.
A. There are no waiting periods on basic level benefits or preventive care benefits. However, extra enhanced inpatient/outpatient benefits have a 90 day waiting period or 10 month waiting period for maternity.
A. There are no front-end deductibles.
A. Yes, members will have access to 24hr Virtual Clinic which allows members to call and speak to a state board certified physician who will be able to triage the patient and if required, prescribe appropriate medications to be picked up at a member pharmacy.
A. Careington International Corporation is one of the most recognized professional dental networks in the nation and boasts one of the largest dental networks nationally with a focus on neighborhood dentists. Careington networks are a leader in member-transparent pricing with robust fee schedules.
Careington Dental Plan Features:
- Save 20% to 50% on most dental procedures including routine oral exams, unlimited cleanings, and major work such as dentures, root canals, and crowns
- 20% savings on orthodontics including braces and retainers for children and adults
- 20% reduction on specialist’s normal fees. Specialties include: Endodontics, Oral Surgery, Pediatric Dentistry, Periodontics, and Prosthodontics where available
- Cosmetic dentistry such as bonding and veneers also included
- All dentists must meet highly selective credentialing standards based on education, background, license standing and other requirements
- You may visit any participating dentist on the plan and change providers at any time
How to Access the Discount:
Step 1: To locate a participating provider, please call (800) 290-0523 or visit www.careington.com to access the online provider search.
Step 2: When scheduling an appointment, please inform the participating provider’s office you are a member of the Careington Dental Network.
Step 3: Please present your Careington ID card upon arrival to receive savings.
Step 4: The provider will collect payment at the time of service. You are responsible for paying the total bill, less the applicable savings, when service is provided.
A. If you have questions about any features, benefits, and exclusions prior to enrolling, it is suggested you view the tutorial on the SBAFreedomProtect.com website and click the Training Tutorial in the navigation bar.
If reviewed and still looking for answers, please call the SB/A CoOp Customer Service Representatives at (303) 566-0353.
Note: If you are already enrolled, please call the plan administrator customer service number located on your medical ID card.
The SB/A Cooperative Medical Benefit plans may be enrolled during your company’s designated open enrollment period.
A Youngevity or David Allen Capital (YGY/DAC) distributor/agent acquiring a health care plan for themselves must be at least a business group of one – for example, a 1099 contractor, LLC, sole proprietorship. Your membership in YGY/DAC qualifies you for this special program. YGY/DAC are sponsors of the SB/A Freedom Protect health care plans and no CoOp membership fees are required. (However, Employer groups ARE required to purchase an SB/A CoOp membership on behalf of their employees.)
A. Spouses are eligible. Dependent children are eligible up to their 26th birthday, whether in or out of school, and regardless of home of record.
A. Yes, but couples must meet certain requirements depending on your state’s specific requirements.
A. Yes, they will receive their own medical ID card with name, specific plan information, and national PPO network. The card will also include the membership customer service number as well as provider information similar to most medical ID cards.
SB/A CoOp FAQs
A. The SB/A CoOp is a Non-Profit Agency Cooperative Corporation that does not buy or sell products or services, but acts as the legal Collective Agent of all the Cooperative Members to facilitate advantageous relationships for and between its members. The SB/A CoOp may legally aggregate small business employers together without becoming a Multiple Employer Welfare Association (MEWA) or acting as a Multiple Employer Trust (MET).
A. Business owner members and brokers pay $2.00 per month ($24 annually) for their SB/A CoOp membership.
A. The SB/A CoOp sponsors a self-funded medical employee benefits program that is fully compliant with ERISA. ERISA supersedes the Affordable Care Act and grants an employer the ability to offer non-conforming ACA medical benefits that are more affordable, providing the employer meets specific ERISA mandated requirements – in writing, funding, and non-discriminating in-benefit levels and eligibility.
A. The SB/A CoOp sponsors the SB/A Freedom Plan medical health benefit plans, and as an additional benefit, includes the ACA Minimum Essential Coverages as was required under the original Patient Protection and Affordable Care Act (ACA). This includes Routine Well Care, Adult Preventative Services and Screenings, Woman Preventative Services and Screenings, Child Preventative Services and Screenings, and 100% of ACA Mandated Prescriptions such as birth control.
A. Comprehensive health care plans include; zero deductibles, first dollar coverage, low out-of-pocket maximums, no pre-existing condition exclusions, no waiting periods for base plans, Affordable Care Act Preventative and Wellness (MEC – Minimum Essential Coverage) covered at 100%, pharmacy prescription, Virtual Clinic 24/7. Dental & vision discount plan may be included and are plan specific.
A. The base plans are called Plans A, B, C, and D. As an everyday health care plan, employees will choose a plan with an annual coverage limit that meets their lifestyle and family needs.
A. Extra Enhanced Inpatient and Outpatient Benefit Provisions are plan specific. The Extra Enhanced Inpatient Hospital and Outpatient Surgery Benefit Provisions are subject to a 6/12 pre-existing condition provision – conditions which exist 12 months before the effective date will be excluded from coverage the first 6 months of coverage; maternity inpatient hospital and outpatient services are effective 10 months after the effective date. Emergencies excluded from waiting period.
A. Major Medical plans combine the everyday health care plan with a catastrophic plan, and usually include a high premium plus a high deductible that must be met. The SB/A CoOp is a non-profit cooperative corporation which reduces premiums, and the plans have annual coverage limits or “caps,” which further reduce the premiums, and offer zero deductibles with 50/50 coinsurance with first dollar coverage.
A. An employer can include 1099 contractors in their group plan. The only requirement is to include their premiums in the “list billing” from the plan administrator. The employer is responsible for the aggregate list billing ACH invoice unless a W-2 or 1099 contractor has been removed from the monthly addition/termination report requirement sent to the plan administrator. Note: Failure to pay the ACH invoice will result in cancellation of the entire group plan.
A. The SBA Freedom Protect Plans utilize the PHCS network for the medical services. Our belief is that the best network is not the one with a 2% discount advantage; it is one that:
- Offers extensive patient access to network providers
- Offers competitive or lowest actual dollar pricing – not stated discounts
- Excludes or minimizes contract language default pricing
- Utilizes best in class providers based on treatment outcomes
ProCare Rx is the full-service Pharmacy Benefit Manager (PBM) and has a nationwide network of over 70,000-member pharmacies that includes major national and regional retail chains and independent pharmacies.
Provider Network & Plan Administrator
A. A Preferred Provider Network contains providers of various services and that are members of a specific network. Your medical benefits plan utilizes the PHCS network, one of the largest networks of providers in the USA.
A. Most providers do belong to at least one network. The SB/A CoOp Freedom Plan medical benefits plans are in the PHCS Network.
A. No. The providers must be within the USA and its territories.
A. Preferred Provider Organizations contain providers of services such as hospital, emergency room, urgent care, physician, specialists, ambulance, and lab tests.
A. Yes, SB/A CoOp provides a PPO provider lookup on your specific website home page or enrollment platform.
A. SB/A CoOp utilizes several pharmacy providers and are plan specific. Your plan administrator contracts with ProCare Rx which is a full-service Pharmacy Benefit Manager (PBM) with over 70,000+ pharmacies nationwide.
- Value based low net cost formulary with trends below national rates
- USA-based customer service representatives are available 24/7/365
A. SB/A CoOp utilizes several dental providers and are plan specific.
- Careington Discount Dental is a nationally recognized dental network
- 62,000+ participating dentists
- Not insurance. Discount plans can be used continuously with no capped services
- Save 20-60% on most dental services
- Highly selective credentialing standards
- Membership extends to all family members, throughout all 50 states
A. Free Market Administrators, LLC (FMA) is the plan administrator. FMA collects premiums, adjudicates claims and pays providers on behalf of the SB/A Cooperative’s employer members. Free Market Administrators was created with over 100 years of experience at the Senior Executive level. Partnering with the highest level pharmacy PBM and dental providers sets the highest performance and ethical standard for clients.
A. Once enrolled, clients receive a welcome package including instructions and medical ID cards. Enrollees can verify the provider is in the First Health Network (an actual emergency may preclude this), call for or go to the provider and show your medical ID card. Upon verification of enrollment and eligibility, care will be provided. Generally, there will be no payment at time of care (except for simple co-pay visit with proper CPT code provided by the provider). Claim is submitted by the provider to the plan administrator. Expect balancing payment instructions within 30 days.
For $20 co-pay visits, advise provider that the care required should be coded for the simple co-pay visit. Failure to discuss this will result in being billed at co-insurance rates, not co-pay rate.
For provider visits utilizing the Affordable Care Act – Minimum Essential Coverage provisions, again, advise the provider that the care desired should be coded properly to have it paid at 100%. Failure to code properly will result in the “base plan” zero deductible/1st dollar co-coverage provision to activate.
A. Occasionally, providers on some services may request a portion of your share of the co-insurance. In the remote event that a provider will not offer care, have them call the plan administrator with the phone number on the reverse side of the medical ID card. If the provider is in First Health Network and is uncomfortable without payment, you may pay the provider and file a claim.
A. Contact your plan administrator through the phone number on the back of your medical ID card. They will instruct you how to get reimbursed, or use those monies toward your coinsurance.
A. If questions arise prior to enrollment such as benefits, features, and exclusions, review the training tutorial and FAQ’s located in the main navigation bar on the website. If still looking for answers, please contact the SB/A CoOp staff through your agent.
After enrollment, if questions arise, contact the plan administrator customer service number on the reverse side of the medical ID card.
Plan Features & Provisions FAQs
A. The SB/A CoOp Freedom Plan series of health care benefit plans reside inside the Small Business Agency Cooperative non-profit corporation marketplace. The SB/A Freedom Plans have annual coverage limits. You purchase only the amount of care you might anticipate over the course of a year for you and your family. This creates considerable savings.
A. Clients evaluate the plans and select an annual coverage limit. The annual coverage limit represents the upper limit of care provided. Supplemental benefits or catastrophic plans may be acquired to increase coverage.
A. There are no waiting periods for base level benefits, however the “Extra Enhanced Benefits” (higher levels above base plan levels on Plan C $25,0000/$50,000 and Plan D $100,000/$200,000) do have a waiting period. The Extra Enhanced Inpatient Hospital and Outpatient Surgery Benefit is subject to a 6/12 pre-existing condition provision – conditions which exist 12 months before the effective date will be excluded for the first 6 months of coverage; maternity inpatient hospital and outpatient professional services are effective 10 months after the effective date.
A. No.
A. Yes and it’s available 24/7/365 with no charge. Members have access to State Board Certified Physicians who will be able to triage the patient and if required, prescribe appropriate medications to be purchased at a member pharmacy.
A. SB/A medical benefit plans for employers may be enrolled anytime. However, your employer will set a specific time period for their open enrollment.
A. ERISA is designed for Employees and Employers. SB/A Freedom Plans are designed for business groups of 2+. Certain 1099 self-employed individuals may be able to access these health care plans when sponsored by an Employer. Note: all premiums are invoiced and paid by the employer or sponsor. 1099 contractor’s premiums must be collected by employer/sponsor prior to invoicing by plan administrator.
A. Spouses are eligible. Dependent children are eligible up to their 26th birthday, whether in or out of school, and regardless of home of record.
A. Yes, but couples must meet certain requirements depending on your state’s specific requirements.
A. Yes, they will receive their own medical ID card with name, specific plan information, and national PPO network name. The card will also include membership customer service phone number as well as plan administrator information.
ERISA FAQs
A. The Employee Retirement Income Security Act of 1974 is a Federal law that sets minimum standards for most voluntarily established retirement and health plans in private industry to provide protection to individuals in these plans.
A. ERISA was established by Congress and ERISA products are regulated by the Federal Government. The traditional insurance companies and their products are regulated by each of the 50 states through their individual insurance commission.
ERISA sets the standards of conduct for those who manage an employee benefit plan and its assets (called fiduciaries). An ERISA-covered group health plan is an employment-based plan that provides coverage for medical care, including hospitalization, sickness, prescription drugs, vision, or dental.
A. No, the SB/A Freedom Plans are regulated under the Federal ERISA guidelines. These plans can be called health care plans or medical benefit plans. Each of the 50 states has a separate insurance commission that regulates the major medical insurance plans. ERISA plans are restricted from using the “insurance plan” vernacular.
A. COBRA, HRA’s, HSA’s, FSA’s (flexible savings accounts), 401k Plans, Pension Plans, Dental Insurance Plans, Vision Insurance Plans, Cooperatives, EAP’s (Employee Assistance Plans), Life Insurance Plans, Prepaid Legal Service Plans.
A. Yes. The SB/A Freedom Plans are fully compliant with the Affordable Care Act and contain the minimum essential coverages (MEC).
A. These medical benefit plans are available in all 50 states and territories.
A. Companies less than 50 employees are not required to contribute. However, employers should evaluate the contribution question as a component of retention and attraction of talented employees, plus contribution affordability.
A. There are no underwriting requirements.
A. There are no pre-existing condition exclusions for the base plans. However, the Extra Enhanced Benefits contain a 12 month look back with a waiting period of 6 months for pre-existing conditions.
A. All full-time and part-time employees working at least 16 hours per week per ERISA regulations.
A. Yes, the SB/A Freedom Plan series may be used in conjunction with all of the above, and with or without an existing HDHP. Certain requirements must be met to reside beside an existing high deductible health care plan.
